Service Management + Telecom Management =
Telecom Service Management (TSM)
MobiChord is revolutionizing telecom management by applying service management principles to telecommunications. This approach focuses on complete usibility and end-user experience instead of old, out dated lifecycle management.
When managing telecommunications there are a variety of physical assets that need to be inventoried and managed. MobiChord make this process painless by aggregating telecom assets within the ServiceNow ecosystem that contains all the other IT assets. MobiChord specializes in joining inventories and actions from EMM solutions with ServiceNow.
Each year organizations spend millions of dollars in futle attempts to lower costs for fixed telephone lines and hardware. Isn't it time to bring telecom expense management to ServiceNow where all other IT related expenses and services are stored?
Single System of Record
A single system of record for all telecom assets, expenses and services on ServiceNow. Telecom service provider information such as invoices and inventories and EMM information is aggregated on ServiceNow. Since ServiceNow also integrates with HR, marketing and ERP systems, the software integrates with those systems as well.
Standardize proceedures for repetetive tasks by utilizing ServiceNow's visual workflows.
Automation of manual tasks including: currency conversion, cost-center allocation, invoice processing and consolidation, reporting, asset ordering, fulfillment, service changes and more.
Superior User Experience
Telecom management designed to give users the best possible experience from the telecom managers down to individual users. MobiChord makes telecom management simple, automated and real time to ensure all users have an excellent experience.
Internet of Things Management
Standardize processes across all telecom in an organization.
End-User Self Service
Consumerized user experience that makes it simple and intuitive for end users to request telecom services, log issues and track expenses - al without picking up the phone or emails.
Every aspect of business has become digital and this includes machinery and equipment. With the evolution of IoT, help is needed to manage all the new connected devices and their corresponding expenses.
With the digitalization of buisness, companies who once sold software as a one-time offering are quickly disapearing. Companies like Microsoft, Adobe, Citrix and Cisco have all adopted SaaS models based on licence agreements. With so many users in each organization, managing licences and contracts become comples and confusing. It's MobiChord's goal to help organizations quickly and easily manage SaaS subscriptions from within ServiceNow.